SORIQUEX

Return Policy

📋 Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return and refund process.

Please read this policy carefully to understand your rights and our procedures for returns and refunds.

⏰ Return Periods

Standard Returns (Change of Mind)

• Request within 7 days of delivery
• You pay return shipping costs

Product Issue Returns (Defects, Wrong Item)

• Request within 30 days of delivery
• We pay return shipping costs
• Issues include: defects, damage, wrong item, or does not match description

✅ Return Requirements

Items Must Be

• Unused, unworn, with original tags attached
• In original packaging or protective materials
• Suitable for resale

Cannot Be Returned

• Sale or clearance items
• Intimate apparel (undergarments, swimwear)
• Items with missing tags or showing signs of wear

📦 How to Return

Step 1: Contact Us

Email us at [email protected] within the eligible timeframe with:

• Order number
• Items to return
• Reason for return
• Photos (for product issues)

Step 2: Wait for Authorization

We'll provide return address and instructions

Step 3: Ship Your Return

Use a trackable shipping method

⚠️ Important: Do not return items without authorization. Unauthorized returns may be refused.

💰 Refunds

Processing Time

• 3-5 business days after we receive and inspect your return
• Additional 5-10 business days for bank deposit (depending on your financial institution)

What's Refunded

• Standard returns: Product cost only
• Product issue returns: Full refund including original shipping

📭 Non-Delivery

If tracking shows delivered but you didn't receive your package:

• Contact us within 24 hours of delivery confirmation at [email protected]
• Provide proof of non-delivery
• We'll send a replacement or issue a full refund after verification

⚖️ Special Cases

Refused Deliveries

• Refund processed after we receive the package
• Shipping costs are non-refundable

Unauthorized Returns

• We may refuse receipt
• You're responsible for all associated costs

Fraud Prevention

We reserve the right to reject returns showing excessive wear, missing components, fraudulent activity, or policy violations.

📧 Contact Us

For questions about returns or refunds, please contact us:
Email: [email protected]